Terms of Service

Last updated: 18 June 2026

These Terms of Service explain the terms that apply when you use our website, request a quote, upload documents, place an order, make a payment, or use translation, certified translation, interpreting, transcription, localisation, notarisation, apostille, legalisation or related services provided by TT&C Translation Services Limited, trading as TTC Translation Services and/or The Translation Company.

By using our website or placing an order, you agree to these Terms.

1. Who we are

Company name: TT&C Translation Services Limited
Trading names: TTC Translation Services / The Translation Company
Company number: 644045 publishing
Address: 2nd Floor, 5–7 Upper O’Connell Street, Prosperity Chambers, Dublin 1, D01 P5P5, Ireland
Email: [email protected]
Phone: +353 1 254 6166
WhatsApp: +353 89 951 1020 / +353 89 960 2232

2. Definitions

In these Terms:

“Customer”, “client”, “you” means the person, business or organisation requesting or purchasing our services.
“TTC”, “we”, “us”, “our” means TT&C Translation Services Limited.
“Services” means translation, certified translation, interpreting, transcription, localisation, proofreading, revision, certification, notarisation support, apostille support, legalisation support, postage and any related services we agree to provide.
“Documents” means the files, scans, photographs, original documents, text, information or materials you provide to us.
“Deliverables” means the translated documents, certified translations, digital files, hard copies or other materials we prepare for you.
“Order” means a service request accepted by us after quotation, confirmation and payment where required.

3. Our services

We provide professional language services, including:

translation;
certified translation;
official document translation;
legal, immigration, academic, business and personal document translation;
revision and proofreading;
interpreting;
transcription;
localisation;
notarisation, apostille or legalisation support where agreed;
digital and hard-copy delivery where available.

The exact service, language pair, certification level, delivery format, turnaround time and price will be confirmed in your quote or order confirmation.

4. Quotes

Quotes are based on the documents and information provided by you.

A quote may depend on:

language pair;
word count, page count or document type;
legibility and formatting;
certification requirements;
urgency;
notarisation, apostille, legalisation, postage or additional services;
whether handwritten, scanned, unclear or complex text is involved.

Unless stated otherwise, quotes are valid for 7 calendar days.

We may revise a quote if documents are incomplete, unclear, replaced, expanded or changed, or if additional requirements are requested after the quote is issued.

5. Orders and contract formation

An order is accepted when:

we issue a quote or order confirmation;
you confirm that you wish to proceed;
we receive payment, where payment is required in advance; and
we have received the documents and instructions needed to start the work.

We may refuse, pause or cancel an order where:

the request is unlawful, fraudulent, abusive or misleading;
the document is illegible or incomplete;
the deadline is not achievable;
payment is not received;
the instructions are unclear;
the service requested is outside our scope;
we have a legal, ethical or professional reason not to proceed.

If we cancel an order after payment and no work has been performed, we will refund the amount paid. If partial work has already been performed, any refund will be handled fairly and in line with applicable consumer law.

6. Customer responsibilities

You are responsible for providing:

clear and complete copies of all documents;
accurate instructions;
the correct target language;
the required certification level;
the intended use of the translation;
any deadline or authority-specific requirement;
correct spellings of names, addresses, places and institutions;
supporting ID, passport or official records where names or details must match exactly.

You confirm that you have the right to send us any documents you provide, including documents relating to family members, children, employees, clients or other third parties.

We are not responsible for delays, errors, rejection or additional cost caused by incomplete documents, unclear scans, incorrect customer instructions, missing information, source document errors or requirements not disclosed before work begins.

7. Name spellings and official documents

Certified translations often need to match names exactly as shown on passports, ID documents or official records.

If you need a name, date, place of birth, address, institution name or other detail to appear in a specific way, you must tell us before the translation starts and provide supporting evidence where needed.

If changes are requested after completion because instructions or supporting documents were not provided before work began, additional charges may apply.

8. Certified translations and translator discretion

Certified translations must be a true and accurate translation of the source document.

We may refuse to make a requested change where, in our professional judgment, the requested change would make the translation inaccurate, misleading, incomplete or inconsistent with the source document.

No refund will be due simply because we refuse a requested change that would compromise the accuracy or integrity of a certified translation.

9. Prices and payment

Prices are confirmed in the quote or order confirmation.

Unless otherwise agreed, payment is required before work begins.

Prices may exclude, unless specifically included:

notarisation;
apostille;
legalisation;
certified hard copies;
postage or courier fees;
bank or payment provider charges;
urgent service fees;
additional revisions caused by customer changes;
additional formatting or layout work;
VAT or taxes, where applicable.

We may pause or withhold delivery until payment has been received in full.

10. Urgent, same-day and next-day services

Urgent services are available only where expressly agreed before the order is accepted.

Where we offer same-day or next-day services, the urgent service fee, deadline, cut-off time and expected delivery time will be confirmed before you place the order.

Urgent turnaround times depend on language pair, document length, document clarity, payment time, translator availability and certification requirements.

If documents, payment or instructions are received after the agreed cut-off time, the turnaround time may be extended.

11. Turnaround times

Turnaround times begin only after:

payment has been received, where applicable;
all required documents have been received;
all necessary instructions have been confirmed;
we have accepted the order.

Turnaround times are estimates unless we expressly confirm a guaranteed deadline in writing.

We are not responsible for delays caused by customer delay, missing documents, unclear scans, third-party providers, postal or courier delays, public authorities, payment issues, force majeure events or circumstances outside our reasonable control.

12. Delivery

Completed translations may be delivered by email, secure link, WhatsApp, collection, post or courier, depending on the service agreed.

Digital delivery is usually considered complete when the translation is sent to the email address, WhatsApp number or delivery method provided by you.

Where postal or courier delivery is requested, delivery times depend on the postal or courier provider. Additional fees may apply for hard copies, postage, tracked delivery or courier services.

You must check completed translations promptly after delivery and notify us of any issue as soon as possible.

13. Consumer cancellation rights

If you are a consumer ordering online, by phone, WhatsApp or email, you may have a legal right to cancel the service contract within 14 days, subject to legal exceptions.

Translation services are often customised and may be requested urgently. If you ask us to begin work before the 14-day cancellation period expires, you acknowledge that:

we may begin providing the service immediately;
if the service is fully completed before you cancel, you may lose the right to cancel;
if the service is partly completed before you cancel, you may have to pay a proportionate amount for the work already performed;
customised or personalised services may be subject to cancellation exceptions.

For urgent, same-day, next-day or deadline-sensitive work, by confirming the order and asking us to proceed, you expressly request that we start work before the end of any cooling-off period.

Nothing in these Terms affects your statutory consumer rights.

14. Cancellation form

To cancel where cancellation rights apply, you may email us at [email protected] using the wording below:

Cancellation request
To: TT&C Translation Services Limited
I hereby give notice that I cancel my contract for the following service:
Order reference, if available:
Ordered on:
Customer name:
Customer email/phone:
Reason, optional:
Date:

You do not have to use this form, but you must clearly tell us that you wish to cancel.

15. Refunds

Refunds are assessed according to the stage of the order.

Before work begins, a refund may be available.

After work has begun, we may deduct a fair and proportionate amount for work already performed.

After the translation has been completed and delivered, refunds are not normally available unless there is a fault with the service that we cannot reasonably correct.

If there is an issue with the translation, certification or delivery, you should contact us as soon as possible so we can review and resolve the matter.

16. Revisions and corrections

We aim to provide accurate and professional translations.

If you believe there is an error in a translation, you must notify us promptly and provide clear details of the issue.

Where an error is our responsibility, we will correct it free of charge within a reasonable time.

Free corrections do not include:

changes to the original document after the order;
new documents or extra text;
style preferences not provided before work began;
name spellings not supported by documents provided before work began;
changes required because the wrong service level was ordered;
changes caused by unclear, incomplete or illegible source documents;
changes caused by customer-submitted errors.

Unless otherwise agreed, correction requests should be made within 30 days of delivery.

17. Acceptance by authorities

We prepare certified translations professionally and in a format commonly required for official use in Ireland.

However, different authorities, embassies, courts, universities, immigration bodies, employers, foreign institutions or government departments may have their own requirements.

You are responsible for checking the exact requirements of the receiving authority before ordering, especially where notarisation, apostille, sworn translation, hard copy delivery, translator credentials or specific wording is required.

If an Irish authority rejects a translation due to an error or certification issue caused by us, we will review the matter and, where appropriate, correct or reissue the translation free of charge.

We are not responsible for rejection caused by:

requirements not disclosed before the order;
changes in authority rules;
the authority requiring notarisation, apostille or a different certification level;
incorrect or incomplete customer instructions;
source document issues;
customer-submitted errors;
decisions unrelated to translation accuracy.

We do not provide immigration, legal, tax, academic admission or government application advice unless expressly agreed in writing.

18. Best Price Guarantee

Where we advertise a Best Price Guarantee, it applies only to genuine, like-for-like written quotes from another Irish translation provider.

To qualify, the competing quote must normally match:

the same document;
the same language pair;
the same certification level;
the same turnaround time;
the same delivery method;
the same additional services;
the same customer requirements.

The competing quote must be provided before the order is placed and must be current, genuine and verifiable.

The guarantee does not apply to unclear, expired, bundled, promotional, overseas, non-comparable, automated, machine translation-only or informal quotes.

We reserve the right to refuse a price-match request where the quote is not genuinely comparable.

19. Confidentiality

We treat customer documents and communications as confidential.

We may share documents only with people or providers who need access to provide the service, such as translators, proofreaders, project managers, certification providers, IT providers, payment providers, postal/courier providers or professional advisers.

We may disclose information where required by law, regulation, court order or lawful request.

20. Subcontractors and translators

We may use employees, freelance translators, revisers, proofreaders, project managers, notaries, legalisation providers, postal/courier providers or other subcontractors to provide all or part of the service.

We remain responsible to you for the service we agree to provide, subject to these Terms.

21. Data protection

Our handling of personal data is explained in our Privacy Policy.

By using our services, you acknowledge that we may process personal data contained in your documents and communications for the purpose of providing translation and related services.

You confirm that you have authority to provide any third-party personal data included in the documents you send to us.

22. Intellectual property

You retain ownership of your original documents and the content you provide.

Once payment is received in full, you may use the completed translation for the purpose for which it was supplied.

We retain ownership of our templates, certification wording, formatting, processes, know-how, website content, brand materials, internal resources and business materials.

You may not copy, reproduce or misuse our website content, branding, templates or materials without permission.

23. Website use

You agree not to misuse our website, forms, upload tools, WhatsApp links or communication channels.

You must not:

submit unlawful, fraudulent or misleading material;
attempt to access systems without permission;
upload malware or harmful files;
use the website to harass staff or third parties;
copy website content without permission;
interfere with website security or performance.

We may restrict access to our website or refuse service where misuse occurs.

24. Website availability

We aim to keep our website available and secure, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may update, suspend or remove parts of the website at any time.

25. Limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any consumer rights that cannot legally be excluded.

For consumers, these Terms do not affect your statutory rights.

For business customers, subject to applicable law, our total liability for a service shall not exceed the amount paid for the specific service giving rise to the claim.

We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, loss of goodwill, application refusal, immigration refusal, court outcome, academic decision, authority decision or third-party rejection, except where the law does not allow such limitation.

26. Force majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including power outages, internet failures, cyber incidents, illness, strikes, public transport disruption, postal or courier disruption, third-party platform failure, natural events, government action or other unexpected circumstances.

Where such an event occurs, we will try to communicate with you and complete the service as soon as reasonably possible.

27. Complaints

If you are unhappy with any part of our service, please contact us promptly.

Email: [email protected]

Please include:

your name;
order reference, if available;
the document or service involved;
a clear explanation of the issue;
any authority feedback, if relevant;
any deadline.

We will review the matter and aim to respond within a reasonable time.

28. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on our website with the “Last updated” date.

The Terms in force at the time you place an order will normally apply to that order, unless a change is required by law or agreed with you.

29. Governing law and jurisdiction

These Terms are governed by the laws of Ireland.

The Irish courts shall have jurisdiction, subject to any mandatory consumer rights that apply in your country of residence.

30. Contact us

TT&C Translation Services Limited
Trading as TTC Translation Services / The Translation Company
2nd Floor, 5–7 Upper O’Connell Street, Prosperity Chambers, Dublin 1, D01 P5P5, Ireland
Email: [email protected]
Phone: +353 1 254 6166